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Frequently asked questions
My package was lost or stolen
What should I do if my order was damaged in transit?
I want to place an international order, will I have to pay taxes and duties upon delivery?
Returned to sender/ refused packages
Can I receive a price adjustment?
Preorders
Can I change my delivery address?
Can I change my order once it’s been placed?
Can I redirect a shipment?
What currency are your prices in?
I've received an incorrect item, what do I do?
Custom Belt Inquiries
Frequently asked questions
My package was lost or stolen
What should I do if my order was damaged in transit?
I want to place an international order, will I have to pay taxes and duties upon delivery?
Returned to sender/ refused packages
Can I receive a price adjustment?
Preorders
Can I change my delivery address?
Can I change my order once it’s been placed?
Can I redirect a shipment?
What currency are your prices in?
I've received an incorrect item, what do I do?
Custom Belt Inquiries